Effective Date: January 1, 2019

TSO 30 DAYS WARRANTY

Our products come with a 30 day warranty covered under TSO 30 Days Warranty. We can only replace items with manufacturing errors or breaks within this time frame. Your warranty covers ONE replacement. You will not be entitled to a replacement if your product is out of warranty duration.

 

AVAILABILITY OF WARRANTY

Availability of warranty can be checked through:

  1. Warranty card inside your package
  2. Product page
LIMITATION OF WARRANTY

Warranties may not apply in all cases, depending on factors like:

  1. dirty products;
  2. damage caused by use with another product;
  3. damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
  4. damage caused by service performed by anyone who is not a representative of TSO Industries Sdn Bhd or a TSO Authorized Service Provider;
  5. product that has been modified to alter functionality or capability without the written permission from us;
  6. defects caused by normal wear and tear or otherwise due to the normal aging of the product; or
  7. if any serial number has been removed or defaced from the product.
RESPONSIBILITY OF WARRANTY

We are responsible for the product warranty that sold by us, please do not send such product back to the manufacturer. 

Steps to initiate the warranty claim process 

  1. Warranty or return can be requested by going to My Account > Orders > Return (button only display when order is completed) > Click on the item you wish to return > Submit
  2. Select the reason to return and upload the image of product to support your request.
  3. Please wait for our team to respond, our team is given 3 working days to approve/reject your request.

Our team will be in contact with you and you are required to respond to questions designed to assist with diagnosing potential issues. We will provide a delivery address to you at the final stage of the claiming process. We will bear the buyer’s return shipping fees.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY OR ANY COSTS OF RECOVERING.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. WE DISCLAIM ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY OUR PRODUCT UNDER THIS WARRANTY.

SOME COUNTRIES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

GENERAL

No reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. This warranty is governed by and construed under the laws of the country in which the our product purchase took place. We are identified at the end of this document according to the country or region in which the our product purchase took place. we or our successor in title is the warrantor under this warranty.