SHIPPING POLICY

At TSO Truck Station, we do our best to get your orders as quickly and efficiently as possible. Following are the terms and conditions that constitute our Shipping Policy.

Effective Date: January 1, 2019

THE FACTS ON FREE DELIVERY

About the Offer

Free shipping offers apply to mailable products sold at our Site on qualifying orders. Offer applies to merchandise shipped via normal ground service only (most items under 30 kilogram). Offer value varies by ship-to location and you can see their shipping rates in your cart.

 

Qualifying Addresses 

Items are shipped via lowest cost or ground shipping method. Lowest cost and ground shipping methods only apply to orders shipped to West Malaysia.

 

Excludes

This offer excludes international orders or delivery for larger or heavy items. Offer does not extend to items purchased from our affiliates and licensed partner websites

DOMESTIC SHIPPING

Shipment Processing Time 

All orders are processed within 1-3 business days within West Malaysia. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping rates are calculated based on Actual Weight, Volumetric Weight, Origin, and Destination.

Actual Weight: 

Actual weight is the weight of the item put on a weighing scale.

For bulky items, sometimes the volumetric weight may be higher than the actual weight.

Volumetric Weight: 

The cost of transporting a shipment can be affected by the amount of space that it occupies, rather than the actual weight. This is the volumetric (or dimensional) weight.

For international shipping practice, the volumetric weight is calculated and compared with the actual weight of the item – the higher weight is used to calculate shipping cost. The formula to calculate volumetric weight is:

volumetric weight (kg) = length x height x width (cm)/ 6,000

Shipping and delivery charges for your order will only be calculated and displayed at checkout.

Estimated Delivery Days For West Malaysia:

StandardPremium
2 - 5 business days1 - 2 business days

Estimated Delivery Days For East Malaysia:

StandardPremium
3 - 8 business daysNon-available

* Premium delivery is only available for orders with delivery addresses within West Malaysia.

Shipment Confirmation & Order Tracking

Shipment can be tracked through:

  1. Email Notification

OR

  1. Log in to your TSO Truck Station Account
  2. Scroll over your name in the upper right-hand corner and select “Orders”
  3. Select “View Order Details” for the item you’re looking for 

OR

  1. Contact Customer Service and have your order number ready

Damages

We are not liable for any products damaged or lost during shipping. However, as all orders made in TSO Truck Station is being protected under TSO 7 Days Return, we will be able to help buyer to claim for lost or damaged compensation from TSO Truck Station Supported Logistics Partners on behalf. Please refer to the Product Return Policy for more information.

Things to Know 

  • We only support a single ship to address per order.  If you would like to ship to multiple addresses (for family and friends), please place a separate order for each ship to address.
  • Check My Account/Order Confirmation Email for estimated delivery dates on your orders
  • Items from one order may be shipped in multiple packages
  • No deliveries on holidays and limited deliveries on weekends so please expect to receive your parcel on business working days only
  • You may receive your order in separate deliveries as our products may be shipped from various facilities and therefore deliveries may perform at different times and locations.
  • We are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of delivery, the courier will deliver to you again according to their redelivery policies. Otherwise, it may be placed in the nearby pickup location for you to pick up the parcel. Usually, the parcel will be held at this location for a maximum of 7 days and if it is not collected by the end of this period, it may be returned to our fulfillment house or destroyed.

INTERNATIONAL SHIPPING

Please contact International Customer Service at [email protected] for shipping outside of Malaysia.

RETURNS

Our Product Return Policy provides detailed information about options and procedures for returning your order.