Effective Date: January 1, 2019

TSO TRUCK SERVICES GUARANTEE

When you purchase services from the Service Plaza, the quality of the service is guaranteed under TSO Truck Services Guarantee. After you submit the basic contact information and the required documentation of the issue, a team will investigate and work with you and the professional to quickly resolve your case.

If your purchase is covered by the TSO Truck Services Guarantee, we will make it right in one of these three ways:

  1. Correct the service.
  2. Refund your money for the purchase, and cover related truck damages up to RM2800.
  3. Assist you to file a claim against the provider’s insurance.
CONDITIONS TO CLAIM

Claim can be filed when all of the following applies:

  1. You are not satisfied with the service provided.
  2. You have purchased the service in its entirety directly through our website.
  3. The scope of work was limited to the description of the service listed on our website, or was changed through our system.
  4. Your service appointment was completed within the last 60 days. For recurring services, we treat each appointment as a separate occurrence.
LIMITATIONS OF CLAIM

The limitations and restrictions under the TSO Truck Services Guarantee:

  • The service was never performed.
  • Any portion of the service transaction was performed outside of TSO Truck Station, such as up-sells or trip charges.
  • Any damage caused by use with any third-party product.
  • Dissatisfaction with pricing or scheduling limitations.
  • Claims not documented in their entirety using the TSO Truck Services Guarantee claim form.
  • Service was completed more than 60 days before date of filing
  • Claims caused by prior service or provider not already covered by the TSO Truck Services Guarantee.
  • Unforeseeable or latent defects from the truck.
  • A product claim unrelated to the service.
  • Claims with incomplete documentation.
  • Claims resulting from improper use of a product.
  • Claims involving work that exceeds the final scope of work agreed through our systems.
  • Claims involving products or services, or uses of either, that are prohibited by law.
LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS CLAIM AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF CLAIM OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY OR ANY COSTS OF RECOVERING.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. WE DISCLAIM ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY OUR PRODUCT UNDER THIS WARRANTY.

SOME COUNTRIES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.